New: Download your Whereby chats

The chat section of your Whereby calls is a great way to share resources, files, links, and other helpful information. This is why we’re happy to announce that, with this enhancement, you can now download the chat log of your Whereby calls during or after a session.

How does it work?

You’ll now be able to download the chat transcript from a Whereby call, during or immediately after a session/call.

To download chats during a session, open the chat panel. If the feature is enabled for your organization, you’ll see a download icon in the top right corner of the chat panel. Simply click the download icon to save your entire conversation.

Note: If there are no messages yet in the chat, this feature will not be clickable.

To download chats after a session, simply tap on the ‘Download Chats’ button when you leave a session.

How do I enable it?

By default, chat downloads are turned off on Whereby accounts. So to access this feature on your Whereby Embedded account, you’ll need to manually switch it on. To do this, turn on chat downloads from your Embedded dashboard by visiting:

Configure> Features> Room features> Chat>Make chat downloadable

From this dashboard, you can also choose to make the chats downloadable for every participant or only the host.

Another way to enable this feature is by using the chatDownload=<on|off> URL parameter. This will toggle the feature at a room level.

What format is the download in?

Your chat downloads on Whereby come in a markdown format (.md), which preserves basic formatting, is readable in plain text editors, is easily convertible, and is compatible with most documentation systems.

What’s included in the chat download?

At this time, your download will only include the entire chat conversation of text messages & links. This means you currently can’t download any files or media sent in the chat section. You’ll, however, be able to see the file names in the download.

Can I use it on a free plan?

Yes. Chat downloads are available to everyone on Whereby Embedded, including the free plan.
Discover more Whereby customization options in our developer documentation here.

Got questions?

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Have a great week

- Team Whereby