You now have more insight than ever into what happened in a call. We're delighted to announce that we've released many improvements to our Insights Suite, most notably details into individual participants' calls. Available for all Embedded customers.
This feature will help you:
See who joined the call and a timeline and log of events that were happening in the room
Pinpoint when in the call an issue may have occurred
Determine if the issue may be related to the user's browser, device type, or network
To use this feature, all you need to do is log into your Whereby Customer Portal and navigate to "Insights" > "Rooms". Search for a room you'd like to find insights on, e.g. because an issue occurred, and look into the participants’ call experiences.
To interpret the new information simply follow our documentation on Using the Insights dashboard. We've also included suggestions for how to improve call issues which you can include in your own documentation.
We've also made many improvements to make the Insights Dashboard easier to navigate:
Partial search for rooms
New date and time formatting
Logical ordering of rooms and sessions based on when they were most recently used
Ability to open pages in new tabs, making troubleshooting easier
Got questions or feedback?
Get in touch or join our developer community!
- Team Whereby